DON’T GET OFF THE COUCH
Of course if you really live off the beaten track you’ll have to chuck in an extra three bucks gas money for the rural postie.
Is there a minimum order?
Yep, we have a minimum order of $50 per order/delivery. There’s no minimum on anything from our Gifts section, these can be shipped anywhere in NZ with your own personal message.
What does it cost for delivery?
We charge a flat rate of $7.99 per dozen nationwide. Of course if you really live off the beaten track you’ll have to chuck in an extra three bucks gas money for the rural postie. Get FREE DELIVERY nationwide on orders of 3 dozen or more. which can be mixed!
North & South Island – $7.99 per dozen (1-12 bottles)
North & South Island Rural Delivery – $10.99 per dozen (1-12 bottles)
FREE Delivery anywhere in NZ – 3 dozen or more (36+ bottles)
* Please note some large format bottles and gift hampers are $7.99 per item ($3 extra for Rural Delivery) and exclude free shipping rules.
How does the $1 freight promo work?
From time to time we offer $1 freight per case (12 bottles) on specific wines. Add 12 bottles of any wine featured as part of the $1 freight promo, enter your address at the Checkout and pay just $1 per dozen delivery nationwide including Rural Delivery.
Please note this is only valid on orders that have multiples of 12 bottles of $1 freight promo wine. For example, orders of 12 and 24 bottles will be $1 and $2 freight in total. Orders of 13-25 and 25-35 bottles will incur $1 freight for the first case and standard website freight and rural charges for the second case.
And remember, it’s FREIGHT FREE nationwide on any orders of 36+ bottles which can be mixed!
How quickly will I get my wine?
We aim to dispatch orders within 1-2 working days. You’ll get an email from us once it’s been dispatched that has your courier tracking link. You’ll also get an email from NZ Couriers once the item is scanned as on board for delivery.
Once dispatched with the courier, you need to allow for the following times for your delivery to be made…
North Island – 1-2 working days
South Island 2-3 working days
Waiheke, Stewart & Great Barriers Islands – 2-3 working days
If it’s heading to a Rural Delivery address please allow 2-3 extra working days on top of those time frames. Please note that deliveries to Great Barrier Island are collection from drop-off point only, there is no door to door delivery service on Great Barrier Island. Delivery charge covers delivery to Barrier Air or Sealink only, additional charges may apply.
What days are deliveries made?
Deliveries are made during standard working days, that’s Monday to Friday. No deliveries are made on Public Holidays. In some areas we can arrange deliveries on Saturdays. It’ll cost an extra $10 to get the courier out of bed on the weekend, you’ll need to get in touch with us if you’d like us to arrange a Saturday delivery. Please note Saturday deliveries need to be booked in by early Friday afternoon.
Who delivers the wine?
We use our mates at NZ Couriers to deliver. If you’re in the Auckland region you could occasionally be greeted by a good looking, well groomed young guy or girl wearing a The Good Wine Co branded t-shirt!
Do you do same day delivery?
The only way we can 100% guarantee a same day delivery in Auckland is via an urgent Sub60 courier. Delivery prices vary depending on how much gas the courier guy or girl has to put in their car and how clogged up Auckland’s roads are. So just get in touch with us to firm up a price if you need an urgent, last minute, speedy delivery. You could also collect your order from your nearest NZ Couriers depot, talk to us if you’d like go with this option.
What about over night South Island delivery?
Yep, in some cases we can deliver overnight to a South Island address. Sorry, not available for Rural Delivery areas.
Costs vary via Airfreight depending on the size of the parcel (12 bottles is approx $40), but you’ll need to let us know if you’re wanting to use this urgent service so that we can ensure your order doesn’t miss its flight! If your address is Rural and you use this service you’ll receive your wine one business day quicker than using standard South Island freight.
What happens if I’m not in when the parcel is delivered?
The courier driver will leave a calling card for you – except for Rural Deliveries. Follow the instructions on the card to arrange re-delivery or to collect your wine from their depot if you’d prefer.
When placing your order you can leave instructions at the checkout to leave the wine in a safe place (for example by the back door, with the neighbours or in the garden shed). Just use the “Delivery Instructions” box at the checkout to let us know.
Please remember though that we’re not insured if the wine goes missing if you or the recipient has given authority to leave. Please also note drivers are unable to guarantee any text or phone call requests. For Rural Deliveries, a signature is not required. If you are Rural Delivery and require a signature you may wish to have your parcel delivered to the nearest NZ Couriers Collection Point.
Who can sign for the wine?
Only persons over the age of 18 are able to sign and receive orders from us. This is in accordance with the Sale and Supply of Alcohol Act 2012.
If you’re lucky enough to look under the age of 25 the courier will ask to see valid ID. If the receiver is under the age of 18 or does not have valid ID the parcel will be returned to the depot for further instruction.
My wine is damaged, what now?
It doesn’t happen very often but if it does don’t worry – you’re covered! Your wine is insured up to the point of delivery, so if anything is damaged we’ll replace it pronto.
But remember, if you’ve given authority to leave the wine without a signature and it’s stolen or damaged we’re not covered.
Can I come and collect my order?
No, sorry. We’re an online only business and our liquor license strictly prohibits pick ups from our distribution warehouse. Please get in touch if you’re in the Auckland area and need an order ASAP, we may be able to help by way of same day or urgent courier.
Can you ship wine overseas?
Sorry but currently we’re unable to ship overseas.
